Refund policy

Here is the complete updated return policy in US English, adapted specifically for concentrated cleaning products and B2B orders:

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

General Return Conditions

To be eligible for a return, your concentrated cleaning product must strictly meet the following criteria:

  • Product Condition: The item must be in the exact condition you received it — completely sealed, unopened, and unadulterated (not diluted, split, or mixed with water or any other chemical reagents).

  • Packaging: Must be in its original, intact packaging (pails, drums, jugs, or containers) with all factory safety seals and GHS labeling fully intact.

  • Proof of Purchase: You must provide the original receipt, invoice, or proof of purchase.

B2B & Commercial Orders (Business Customers)

We recognize the specific operational requirements of our commercial and industrial clients. B2B returns are subject to the following terms:

  • Notice & Authorization Requirement: Returns will only be accepted with prior notification and written authorization from our team. We will strictly not accept any returns or shipments sent without prior approval.

  • Return Request Timeline: Requests for returns, exchanges, or order discrepancies must be submitted within 30 calendar days of delivery.

  • Integrity of Concentrates: We cannot accept returns on chemical lots where factory seals have been broken, tampered with, or show any risk of cross-contamination.

  • Product Non-Conformity: If a product does not meet technical specifications (such as pH balance, viscosity, or concentration levels) relative to its Safety Data Sheet (SDS/MSDS), our technical team may request a sample for quality analysis prior to approving a replacement or refund.

  • Return Shipping Costs: For voluntary returns or ordering errors made by the buyer, all return shipping, freight, and restocking costs are the responsibility of the customer. If the return is due to an error on our part or a verified product defect, Global Clean USA will cover the return shipping costs.

Damages, Leaks, and Order Issues

Please inspect your shipment immediately upon arrival. If you notice any leaks, damaged containers, broken seals, or incorrect items, refuse the delivery with the carrier if possible, or contact us immediately at office@globalcleanusa.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Custom chemical formulations, special blends, or personalized orders made specifically for your facility.

  • Concentrated cleaning products that have been opened, unsealed, or partially used.

  • Hazardous materials, bulk flammable liquids, or gases.

  • Clearance items, sale products, or gift cards.

Please contact us if you have questions or concerns about your specific product before placing an order.

Exchanges

The fastest way to ensure you get what you need is to return the item you have once authorized, and once the return is accepted, make a separate purchase for the new product.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, retail consumers have the right to cancel or return an order within 14 days for any reason and without justification. As stated above, the product must be in its original, unused condition with all seals intact, in original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your returned shipment. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at office@globalcleanusa.com.